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Shipping Policy
Last Updated: April 18, 2025
Welcome to www.downthread.shop! We're committed to providing you with a seamless shopping experience and ensuring that your orders are delivered promptly and securely. This Shipping Policy outlines our shipping procedures, including our free shipping service, delivery times, and what to expect during the shipping process.
At www.downthread.shop, we proudly offer free shipping for all orders worldwide. No hidden fees, no minimum order amounts—just the convenience of free delivery on every purchase, every time.
Free Shipping: Available on all orders, regardless of size or weight.
Global Coverage: We ship to virtually every country across the globe.
Once your order is placed, we strive to process and prepare your package for dispatch within 1 to 3 business days. Orders placed during holidays or peak seasons may experience slight delays.
Processing Time: Typically 1–3 business days.
Order Confirmation: A confirmation email will be sent after placing your order, and tracking details will be provided once your order has been dispatched.
We aim to deliver your order as quickly as possible, but delivery times may vary based on your location. Below is an estimated timeline for shipping to different regions:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–7 business days |
| Canada | 7–10 business days |
| Europe | 7–14 business days |
| Australia & New Zealand | 8–15 business days |
| Asia | 6–12 business days |
| Other International Locations | 10–20 business days |
While we do our best to meet these timelines, factors like customs processing, weather delays, and other unforeseen circumstances may cause slight delays.
After your order is shipped, you will receive a tracking number to monitor its progress. Tracking details will be provided via email.
Tracking Information: You will receive an email notification with your tracking link as soon as your order has shipped.
Carrier Information: The carrier details will be included in your shipment notification.
We are pleased to offer international shipping to many countries. However, please note that customs duties, taxes, and other import fees may apply depending on the destination country. These are the responsibility of the customer.
Customs and Duties: Any applicable fees imposed by the destination country’s customs authority will be borne by the customer.
Shipping Time: International shipments may take longer than domestic ones, depending on the customs clearance times in the destination country.
To avoid delays or undelivered items, please ensure that your shipping address is complete and accurate. We cannot be responsible for packages that are undelivered due to incorrect or incomplete addresses provided at checkout.
Address Changes: Once an order is processed, it is usually not possible to change the shipping address. Please review your address carefully before confirming your purchase.
Returned Shipments: If an order is returned due to an incorrect address, the customer will be responsible for the cost of reshipping the package.
We are committed to sustainability and ensure that our packaging minimizes waste and is eco-friendly. All products are packaged carefully to protect them during transit.
Eco-Friendly Materials: We use recyclable and biodegradable materials wherever possible to package your products securely.
Sustainable Shipping Practices: Our goal is to continuously improve our packaging processes to reduce environmental impact.
While rare, packages may occasionally be delayed or lost in transit. In case of a delay or issue with your shipment, please contact us within 14 days from the expected delivery date.
Lost Packages: If your package is lost in transit, please reach out to us immediately. We will work with the carrier to resolve the issue and file a claim if necessary.
Undelivered Packages: If your package is marked as delivered but you did not receive it, please contact your local carrier or postal service. You can also get in touch with us for assistance.
For information on returns and exchanges, please visit our Returns Policy. We offer easy and hassle-free returns, ensuring that you are completely satisfied with your purchase.
We may update or modify this Shipping Policy at any time. All updates will be posted here, and the Last Updated date will be reflected above. Please check back regularly for any changes.
If you have any questions regarding our shipping process, please feel free to visit our Contact Us page for assistance.
